BM105 - Business Management/Standards & Practices for Animal Care Practitioners ::

This course touches upon a wide variety of business management related topics which have historically been frequently asked questions from students. It is intended to help new practitioners be aware of successful professional practices to create effective boundaries, and to streamline the details of startup and daily work flow as an independent practitioner. Defining expectations up front will help make things easier to manage, and provide a clearer means for conflict resolution. Creating clarity in your work flow and approach will enhance presence and professionalism, and help you to stay grounded and present for client interaction and support.

This course consists of three key sections

1.) An overview of topics that you will do independently using the coursehandout, along with internet links to optional pre-recorded audios (totaling approximately 4 hours). The audios may accompany and supplement the written material. You need to allow sufficient time to review the materials prior to the second course section.

2.) A facilitated question & answer session, which can occur either as a

· Teleclass – scheduled group conference call, or
· On demand/On Request – up to a ½ hour private coaching call

You will be requested to submit specific questions that you would like covered during the Q&A session. These questions can be based directly on this material for clarification, or can be additional business-related topics that may currently not be included in the course handout & audios. 

3.) Completion and submission of a Fieldwork assignment following the Question & Answer portion to complete course credit for one or multiple ASN study programs

The topics covered in this class and approaches discussed are to assist you as you start and develop your business, and are not intended to be an absolute by any means. These are shared from experience in this field, and various viewpoints will be included so you can benefit from a variety of perspectives.

This Business Management class is intended to be taken in conjunction over a period of time with several other Animal Spirit Network business related courses. Topics covered in these other courses may be touched upon lightly for reference, but will not be covered in depth and detail.

The additional ASN courses that inter-relate with this class, three of which are listed as prerequisites to BM105, include:

·  BM101 – Ethics for Animal Care Practitioners
·  BM102 – Essential Guidance for Healers
·  BM104 – Legal Insights for Animal Care Practitioners
·  BM110 – Introduction to Business & Marketing for Healing Arts Professionals

Aspects covered in this course include:

• ethics recap (boundaries, confidentiality)
• defining services
• disclosure of training and experience
• marketing touchpoints / business formation
• client screening
• client intake
• setting expectations
• session protocals - phone, in-person, e-mail
• disclosure, waivers, and release forms
• scheduling clients
• cancellation policy
• session preparation
• start and end procedures
• managing tangents
• clients tracking and filing
• documentation / records
• payment policy, rates, options, timing
• recourse / refund policy
• sales tax
• finances / invoicing & payment processing
• home office setup
• postal practices
• technology & admin support
• liability protection/legal entity
• insurance needs and options
• events
• class registration

This course is available on-demand, and includes a full class audio recording, an individually scheduled phone session, and the course material handout. For students taking this course as part of an ASN Program of Study, and if you are working toward a Certificate of Completion, you are to complete the fieldwork assignment for this course and have it reviewed. You do not need to complete the fieldwork assignment if you are not planning to earn a Certificate of Completion from an ASN Program of Study. The Fieldwork must also be submitted if you are transferring the learning units from this ASN class to another institution.

Class Details:

Recommended prerequisite: upcoming graduate of ASN training series.

This class is faciliated by Carol Schultz.

This class is only available on-demand at this time. Click here to purchase.

Please review the appropriate Enrollment Policy, as well as the Student Waiver, prior to registering.

*This class is for informational purposes only and is in no way meant to cure or diagnose anything. It is not a substitute for professional medical or veterinary care.